TWN’s Online Bill Pay is our new online portal that allows customers to view current and past invoices, make one-time payments and set up autopay.
Online Bill Pay
Frequently Asked Questions
I have multiple accounts. Do I need to create multiple profiles?
Yes, at this time each account will need to be registered. Each account must have its own unique e-mail address for registration.
How is Online Bill Pay different from the current online invoice payment system?
With the existing system, customers are only able to view and pay their invoices. On the new Online Bill Pay site, customers can view and pay their invoices, view past billing history, set up autopay, update contact information, and change their billing method.
Do I have to register for Online Bill Pay?
To view invoices and make payments online you will need to register for an Online Bill Pay account. Since we are a green company, there is a monthly fee of $1.49 per account to receive a paper bill.
What payment methods does TWN accept online?
For your safety and security, we are unable to process a payment via email. You can make an online payment through the online portal or via phone at no extra cost. TWN will accept Visa, Mastercard, Discover, American Express, debit, or credit card payments. We will also accept payments made from a bank checking or savings account.
What is autopay?
Autopay is a feature that will allow you to set up a recurring automatic monthly payment for your TWN bill. We automatically withdraw your payment every month using your checking account, credit card, or debit card.
Customers who set up autopay will receive a monthly discount of $2.
I just enrolled in autopay. When will my first automatic payment take effect?
During the autopay enrollment process, you select the date you want autopay to be deducted. If that date has already passed, your first autopay will be deducted the following month on that date.
When you sign up for autopay, you will receive an enrollment confirmation message communicating your autopay date.
How do I disable autopay?
To turn autopay off, simply click the sliding button next to autopay status from on to off. Once this button is clicked, a box will pop up confirming your request. You will receive a confirmation from TWN Communications confirming your request.
I don’t want to set up autopay, can I just make a one-time payment?
Yes, you can make a one-time payment at any time.
How do I update my card information for autopay?
Currently, you need to turn autopay off and then turn it back on with your new autopay method.
What is e-bill?
E-bill is a paperless way to receive your monthly invoice. This is the fastest method to receive your invoice at no charge to you! Since we are a green company, there is a monthly fee of $1.49 per account to receive a paper bill.
How do I view my bill online?
From your dashboard, click on view bill and the most recent copy of your invoice will appear.
How do I view past bills and payments online?
The My History page will show your billing and payment history. When the bill history tab is selected, you will see current and previous invoices. When the payment history tab is selected, you will see all payments made on the account.
How do I open my e-bill?
Your e-bill will be sent to the email address you have set up on your account profile. Once you click open or download, you will be asked the password, which is set to the four-digit PIN assigned to the account. If you are unsure what your PIN is, please contact customer service at 877-877-6861.
