TWN’s Online Bill Pay is our new online portal that allows customers to view current and past invoices, make one-time payments and set up autopay.
Yes, at this time each account will need to be registered. Each account must have its own unique e-mail address for registration.
With the existing system, customers are only able to view and pay their invoices. On the new Online Bill Pay site, customers can view and pay their invoices, view past billing history, set up autopay, update contact information, and change their billing method.
To view invoices and make payments online you will need to register for an Online Bill Pay account. Since we are a green company, there is a monthly fee of $1.49 per account to receive a paper bill.
For your safety and security, we are unable to process a payment via email. You can make an online payment through the online portal or via phone at no extra cost. TWN will accept Visa, Mastercard, Discover, American Express, debit, or credit card payments. We will also accept payments made from a bank checking or savings account.
Autopay is a feature that will allow you to set up a recurring automatic monthly payment for your TWN bill. We automatically withdraw your payment every month using your checking account, credit card, or debit card.
Customers who set up autopay will receive a monthly discount of $2.
During the autopay enrollment process, you select the date you want autopay to be deducted. If that date has already passed, your first autopay will be deducted the following month on that date.
When you sign up for autopay, you will receive an enrollment confirmation message communicating your autopay date.
To turn autopay off, simply click the sliding button next to autopay status from on to off. Once this button is clicked, a box will pop up confirming your request. You will receive a confirmation from TWN Communications confirming your request.
Yes, you can make a one-time payment at any time.
Currently, you need to turn autopay off and then turn it back on with your new autopay method.
E-bill is a paperless way to receive your monthly invoice. This is the fastest method to receive your invoice at no charge to you! Since we are a green company, there is a monthly fee of $1.49 per account to receive a paper bill.
From your dashboard, click on view bill and the most recent copy of your invoice will appear.
The My History page will show your billing and payment history. When the bill history tab is selected, you will see current and previous invoices. When the payment history tab is selected, you will see all payments made on the account.
Your e-bill will be sent to the email address you have set up on your account profile. Once you click open or download, you will be asked the password, which is set to the four-digit PIN assigned to the account. If you are unsure what your PIN is, please contact customer service at 877-877-6861.