ARE YOU FIBER READY?

No term commitments. No data overages.
Just fast, reliable internet.

I WANT FIBER

TWN Fiber Internet is now available in certain communities within Heartland REMC's
service area. More neighborhoods will be added to the network soon.

Sign the underground agreement to make sure your home is fiber-ready.

SIGN THE UNDERGROUND AGREEMENT

INTERNET

Fast, reliable internet, unlimited data, symmetrical speeds, no term commitments, no monthly service agreements for standard residential plans

WHAT PLAN IS RIGHT FOR YOU

25 Mbps

Best for the basics only. Ideal for small households with light internet usage.

$49.95*1
MONTH

ENHANCED WIRELESS/FIBER

50 Mbps

The basics plus videoconferencing and high-quality streaming.

$59.95*1
MONTH

FIBER

100 Mbps

Good for streaming, gaming and a few smart-home devices.

$79.95*1
MONTH

FIBER

400 Mbps

Enjoy multi-device streaming, gaming and whole-home connectivity.

$99.95*1
MONTH

FIBER

1 Gbps

Do it all… optimally!

$119.95*1
MONTH

FIBER

How It Works

Step 1

Pre-register

Pre-registering simply gives us permission to put the necessary equipment on your home. There is no obligation to sign up for service.

Step 2

Placement is marked at your home

TWN field crews will place physical markings on the ground at your property to detail the fiber path to your home. You will be notified when we are in your area. You will be able to review and approve the path prior to equipment installation.

Step 3

Placement is marked at your home

A fiber drop is placed at your location, and your home is ready for fiber Internet service!

Step 4

Placement is marked at your home

Once your home is fiber-ready, you will have the opportunity to sign up for service and select your plan. There is no obligation to sign up for service.

SPECIAL RESIDENTIAL PROMO

DIGITAL PHONE SERVICE ONLY $10/MONTH

when you sign up for a 100 Mbps+ internet plan

Digital Phone

Regular Price $24.95§/month

TWN Digital Phone Service uses your internet connection to allow you to make and receive unlimited local and long-distance calls.

Convenient features include:

  • Call forwarding
  • Call waiting
  • Caller ID
  • Caller ID Block
  • Call Return
  • Message Waiting Indicator
  • Automatic Redial
  • Voicemail Box
  • Voicemail to email
CHECK AVAILABILITY

STREAMING TV

Stop paying for channels you don’t watch. Save money and ditch the equipment. View your shows anywhere, anytime. MyBundle.TV/TWN makes streaming TV simple. Eliminate the confusion and let MyBundle create a customized streaming package based on your viewing preferences. The key to a great streaming experience is having a fast, reliable internet connection. Start streaming your favorite shows and series today with internet from TWN.

CUT THE CORD

Experience the TWN Fiber Advantage for Business

  • Up to 99.999% network reliability
  • Priority service calls
  • Static IP address included
  • Concierge-level service
  • 24×7 network monitoring and support

Learn more or call 877-877-6861, option 2

Stay Updated

Curious when construction will start or be completed in your neighborhood? Want the inside scoop on the fiber installation process, plans, and other services offered by TWN? We regularly publish articles so you can learn more about fiber broadband, as well as stay in the loop about the work we’re doing in your area. Read on to discover the TWN difference!

CLICK FOR UPDATES

QUESTIONS?

HOW LONG BEFORE FIBER IS AVAILABLE IN MY AREA?

The best way to receive updates is to pre-register for service by signing the Underground Agreement at twncomm.com/heartland.

TWN has service available to HREMC members in some areas now. Construction will continue in phases with the goal of reaching all HREMC members during our planned build out.

WILL TWN BE DIGGING UP MY PROPERTY TO INSTALL FIBER?

In some cases, yes. Generally, the wires for fiber will follow the path of your current HREMC electric service.

If you have underground utilities, the new fiber cables will be underground as well. TWN will make every attempt to ensure these disturbances are minimal and as non-intrusive as possible.

If you have private underground lines, we will need your help to locate these lines. Examples of private underground lines include irrigation sprinklers, gas BBQ, landscape lighting, pool equipment, or other private underground systems. Please collect any information you may have about the location of these private underground lines.

If the wires for your HREMC electric service are overhead, your new fiber cables will generally follow that same path.

HOW WILL I KNOW WHEN YOU WILL BE WORKING IN MY AREA?

TWN will send out communications by both mail and email to make sure your property is fiber-ready. You will also begin to see construction crews in your neighborhood.  Once they reach your property, locate flags will be placed with the proposed fiber path. At that time, you will know fiber will be available soon.   You can stay updated by checking this progress map.

WHAT EQUIPMENT WILL BE INSTALLED AT MY HOME OR BUSINESS FOR THE FIBER NETWORK AND TWN SERVICE?

To bring HREMC’s fiber to each member, there may be a small junction box, or NID, attached near the meter location.

For members who choose to subscribe to TWN’s broadband services, TWN will install a modem (ONT) and Wi-Fi router inside the home or business.

IS THERE AN EQUIPMENT FEE FOR TWN FIBER INTERNET?

For TWN standard residential fiber internet service, there are no equipment rental fees.

*Services provided by TransWorld Network, LLC. Service not available in all areas and not all plans available in all areas. With approved credit if applicable. Restrictions, terms, and conditions apply. Taxes, regulatory, installation/activation, surcharges and other charges not included. Call for additional details or visit the terms and conditions section at www.twncomm.com. 1. Internet. Customers on fiber, sustained fixed wireless, or legacy fixed wireless plans will receive download speeds as stated per respective plan. Customers on qualifying legacy plans may receive maximum download speeds ranging from 4.0 Mbps to 10.0 Mbps, per respective plan. Actual download speeds will vary. If maintenance fee is applicable, pricing includes monthly maintenance fee.
To receive the special $10 Digital Phone bundle discount, customer must subscribe to a 100 Mbps or greater fiber internet plan. Reduced pricing applies to phone service only.
§Digital Phone service. International call rates apply. Unlimited calling applies to local and long distance calls within the contiguous United States. Digital Phone 911 Service operates differently than traditional 911. See https://www.twncomm/911.html for information. Unlimited usage subject to “fair and normal” usage limitations as described in terms and conditions.
Streaming services are offered through our partner, Mybundle.tv. Your streaming service will be invoiced separately. For questions regarding your streaming service or invoice, contact Mybundle.tv/twn.