ARE YOU READY?
The first step toward fast, reliable fiber internet is signing the underground agreement.
Take the first step toward fast, reliable fiber internet. Sign the Underground Agreement today!
If you’re already in a fiber-ready area, CALL 833-727-5563 NOW to sign up for service.
Fast, reliable internet, unlimited data, symmetrical speeds, no term commitments, no monthly service agreements for standard residential plans
TWN Digital Phone Service uses your internet connection to allow you to make and receive unlimited local and long-distance calls.
Convenient features include:
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Curious when construction will start or be completed in your neighborhood? Want the inside scoop on the fiber installation process, plans, and other services offered by TWN? We regularly publish articles so you can learn more about fiber broadband, as well as stay in the loop about the work we’re doing in your area. Read on to discover the TWN difference!
The best way to receive updates is to pre-register for service by signing the Underground Agreement at twncomm.com/heartland.
TWN has service available to HREMC members in some areas now. Construction will continue in phases with the goal of reaching all HREMC members during our planned build-out. You can track our construction progress by zone on our service map.
In some cases, yes. Generally, the wires for fiber will follow the path of your current HREMC electric service.
If you have underground utilities, the new fiber cables will be underground as well. TWN will make every attempt to ensure these disturbances are minimal and as non-intrusive as possible.
If you have private underground lines, we will need your help to locate these lines. Examples of private underground lines include irrigation sprinklers, gas BBQ, landscape lighting, pool equipment, or other private underground systems. Please collect any information you may have about the location of these private underground lines.
Identifying public utilities and private underground lines is an essential part of the Underground Agreement. Signing the Underground Agreement is necessary to grant TWN field crews permission to place physical markings on the ground at your property to detail the fiber path to your home. You will be able to review and approve the path prior to equipment installation.
If the wires for your HREMC electric service are overhead, your new fiber cables will generally follow that same path.
TWN will send out communications by both mail and email to make sure your property is fiber-ready. You will also begin to see construction crews in your neighborhood. Once they reach your property, locate flags will be placed with the proposed fiber path. At that time, you will know fiber will be available soon. You can stay updated by checking this progress map.
To bring HREMC’s fiber to each member, there may be a small junction box, or NID, attached near the meter location.
For members who choose to subscribe to TWN’s broadband services, TWN will install a modem (ONT) and Wi-Fi router inside the home or business.