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ARE YOU READY?
The first step toward fast, reliable fiber internet is signing the underground agreement.
FIBER INTERNET IS HERE
QUESTIONS? 833.727.5563
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IF YOU HAVE ALREADY SIGNED THE UNDERGROUND AGREEMENT
The next step is to check your availability, choose a plan and sign up!
TWN fiber internet is now available in select communities with more homes being added to the network every day.
Take the first step toward fast, reliable fiber internet. Sign the Underground Agreement today!
If you’re already in a fiber-ready area, CALL 833-727-5563 NOW to sign up for service.
Click on the map below and enter your address to see construction progress in your community.
This progress map is for illustrative purposes only and is not drawn to scale. Some restrictions may apply for service availability in fiber-ready areas. Construction timelines may be adjusted at any time due to weather, materials, and/or other variables. Please click “get started” to check for fiber availability at your current address or contact TWN Customer Care at 877-877-6861 for more information.
INTERNET
Fast, reliable internet, unlimited data, symmetrical speeds, no term commitments, no monthly service agreements for standard residential plans
WHAT PLAN IS RIGHT FOR YOU
How It Works
Step 2
Placement is marked at your home
TWN field crews will place physical markings on the ground at your property to detail the fiber path to your home. You will be notified when we are in your area. You will be able to review and approve the path prior to equipment installation.
Step 3
Equipment is installed
A fiber drop is placed at your location, and your home is ready for fiber Internet service!
Step 4
Sign up for service
Once your home is fiber-ready, you will have the opportunity to sign up for service and select your plan.
SPECIAL RESIDENTIAL PROMO
DIGITAL PHONE SERVICE ONLY $10†/MONTH
when you sign up for a 100† Mbps+ internet plan
Digital Phone
Regular Price $24.95§/month
TWN Digital Phone Service uses your internet connection to allow you to make and receive unlimited local and long-distance calls.
Convenient features include:
- Call forwarding
- Call waiting
- Caller ID
- Caller ID Block
- Call Return
- Message Waiting Indicator
- Automatic Redial
- Voicemail Box
- Voicemail to email
STREAMING TV
Stop paying for channels you don’t watch. Save money and ditch the equipment. View your shows anywhere, anytime. Mybundle.tv/twn/tv makes streaming TV simple. Eliminate the confusion and let MyBundle create a customized streaming package based on your viewing preferences. The key to a great streaming experience is having a fast, reliable internet connection. Start streaming your favorite shows and series today with internet from TWN.‡
Experience the TWN Fiber Advantage for Business
- Up to 99.999% network reliability
- Priority service calls
- Static IP address included
- Concierge-level service
- 24×7 network monitoring and support
Learn more or call 877-877-6861, option 2
Stay Updated
Curious when construction will start or be completed in your neighborhood? Want the inside scoop on the fiber installation process, plans, and other services offered by TWN? We regularly publish articles so you can learn more about fiber broadband, as well as stay in the loop about the work we’re doing in your area. Read on to discover the TWN difference!
QUESTIONS?
HOW LONG BEFORE FIBER IS AVAILABLE IN MY AREA?
The best way to receive updates is to pre-register for service by signing the Underground Agreement at twncomm.com/heartland.
TWN has service available to HREMC members in some areas now. Construction will continue in phases with the goal of reaching all HREMC members during our planned build-out. You can track our construction progress by zone on our service map.
WILL TWN BE DIGGING UP MY PROPERTY TO INSTALL FIBER?
In some cases, yes. Generally, the wires for fiber will follow the path of your current HREMC electric service.
If you have underground utilities, the new fiber cables will be underground as well. TWN will make every attempt to ensure these disturbances are minimal and as non-intrusive as possible.
If you have private underground lines, we will need your help to locate these lines. Examples of private underground lines include irrigation sprinklers, gas BBQ, landscape lighting, pool equipment, or other private underground systems. Please collect any information you may have about the location of these private underground lines.
Identifying public utilities and private underground lines is an essential part of the Underground Agreement. Signing the Underground Agreement is necessary to grant TWN field crews permission to place physical markings on the ground at your property to detail the fiber path to your home. You will be able to review and approve the path prior to equipment installation.
If the wires for your HREMC electric service are overhead, your new fiber cables will generally follow that same path.
HOW WILL I KNOW WHEN YOU WILL BE WORKING IN MY AREA?
TWN will send out communications by both mail and email to make sure your property is fiber-ready. You will also begin to see construction crews in your neighborhood. Once they reach your property, locate flags will be placed with the proposed fiber path. At that time, you will know fiber will be available soon. You can stay updated by checking this progress map.
WHAT EQUIPMENT WILL BE INSTALLED AT MY HOME OR BUSINESS FOR THE FIBER NETWORK AND TWN SERVICE?
To bring HREMC’s fiber to each member, there may be a small junction box, or NID, attached near the meter location.
For members who choose to subscribe to TWN’s broadband services, TWN will install a modem (ONT) and Wi-Fi router inside the home or business.
