Affordable Connectivity Program

What is the Affordable Connectivity Program?

Effective February 7, 2024, TWN ceased accepting new customer applications for enrollment into the ACP program. However, all households already enrolled in the ACP will continue to receive the benefit on their internet service through April 2024.

During the ACP wind-down period, ACP households will receive notices from TWN Communications about the impact of the end of the benefit on the household’s bill and service. The notices will include:

  1. That the ACP is ending.
  2. The impact on your bill.
  3. The date of the last bill you’ll receive that includes the ACP benefit, and that you can change your service or opt-out of continuing service after the end of the ACP.

The ACP is an FCC program that helps ensure that households can afford the broadband they need for work, school, healthcare, and more.

The benefit provides a discount of up to $30* per month toward internet service for eligible households and up to $75* per month for households on qualifying Tribal lands.

The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.

The Program Provides

  • Up to $30†/month discount for broadband services;
  • Up to $75†/month discount for households on qualifying Tribal lands

How Does It Work?

1. See If You Qualify

2. Apply for the Program

3. Select Your Internet Plan

Available For Both New and Existing Customers

New Customers

Existing Customers

Frequently Asked Questions

What is the status of the ACP program?

Effective February 7, 2024, TWN is not accepting new customer applications for enrollment into the ACP program. However, households that enrolled before February 7, 2024, will maintain their eligibility to receive ACP benefits until the allocated funds are exhausted, provided they remain enrolled and meet the eligibility criteria.

For more information, visit https://www.fcc.gov/affordable-connectivity-program-consumer-faq

How do I know if I qualify for the ACP?

A household is eligible if a member of the household meets at least one of the criteria below:

  • Has an income that is at or below 200% of the federal poverty guidelines; or
  • Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
  • Received a Federal Pell Grant during the current award year; or
  • Meets the eligibility criteria for a participating provider’s existing low-income program.

How do I apply for the ACP?

Two-steps to enroll:

  1. Go to USAC: ACP to submit an application or print out a mail-in application; and
  2. Contact your preferred participating provider to select a plan and have the discount applied to your bill.

Some providers may have an alternative application that they will ask you to complete. Eligible households must both apply for the program and contact a participating provider to select a service plan.

How will I know if I am approved for the ACP after I apply?

After you submit an application, USAC will share the results with you. If you apply online, you may receive immediate approval. If USAC cannot confirm your eligibility automatically, they will request additional documentation from you and provide information on how you can submit those documents for review.

How long does the ACP last?

The ACP will remain in effect as long as it is federally approved and there is adequate funding.

How often do I need to provide proof of eligibility?

You must qualify and be approved by the FCC National Verifier before you’re eligible for the ACP. You must recertify your eligibility for the ACP each year.

When can I expect the ACP discount on my bill?

You can expect to see the first credit within 1-2 billing cycles. All documentation must be received by the 28th of the month to be eligible to receive a discount for that month.

Are businesses eligible for the ACP discount?

Businesses are not eligible for the discount. However, personal accounts with business plans may be eligible if the customer verifies that it is used for personal reasons. Please note that there may be a delay in enrollment as USAC may need to be notified about the plan.

Can the ACP be applied to an account on vacation mode?

No, the account must have been used at least once during the month the discount is being claimed.

If a customer is de-enrolled from the ACP or transfers their benefit to a new service provider, will they be eligible for a partial month discount?

No. If a customer leaves the program for any reason in the middle of the month, no discount will be applied.

*Services provided by TransWorld Network, Corp. Service not available in all areas and not all plans available in all areas. With approved credit. Restrictions, terms, and conditions apply. Taxes, regulatory, installation/activation, surcharges and other charges not included. Call for additional details or visit the terms and conditions section at www.twncomm.com.
†Eligibility is determined by the National Lifeline Eligibility Verifier (National Verifier), managed by the Universal Service Administrative Company (USAC). To learn more about qualification for this benefit, visit ACP at ACPBenefit.org.