Maintenance is being conducted on our payment system. At this time, we are unable to process ACH or electronic checks. Please process payment via credit or debit card. If you need further assistance, please contact TWN Customer Care at 877-877-6861.

By now you’ve heard about fast, reliable fiber internet from TWN Communications. Ever wonder what it takes to go from first learning about it to officially being connected?

Building the fiber network and bringing fiber-to-the-home involves several steps. Read on to discover how the connection process works and for an estimated timeline of when you can expect service. Please note that this timeline may be affected by your specific location, weather, material availability, etc.

Step 1: Network Construction

We have to build the network backbone prior to running fiber lines to your property.

First, T4 fiber lines must be installed. These are usually in the air and run parallel to co-op utility lines. T4 fiber is miles and miles long and creates a ring to connect Optical Distribution Networks (ODNs).

Next, crews must continue building the network foundation. This involves distributing, hanging, burying, and connecting aerial and underground fiber lines to establish a physical point-to-point internet connection that can transmit data at fast speeds.

Once the network backbone and distribution fiber are complete, crews are ready for T1 service drops, which is where fiber lines are run to individual properties.

Step 2: Pre-register For Fiber Service

While TWN crews are busy building the foundation, this is when you need to make sure you are pre-registered for fiber service.

Pre-registering is the starting point for initiating fiber internet connectivity. It does not obligate you to sign up, but rather gives TWN crews permission to visit your property so that you can be set up to enjoy the high speed internet you’ve always wanted. You can pre-register today at or by calling 888-227-2095.

Step 3: Member Site Survey

After you have expressed your interest in fiber internet by pre-registering, a member of the TWN Customer Care Team will contact you to schedule a site survey. During this step, field crews will visit your property to mark the proposed fiber line route to your home, as well as the location of your Network Interface Device (NID) outside.

These markings help construction crews determine the path your fiber drop will take and how much will be needed for your home. If the proposed route does not work for you or interferes with any buried structures, please call 888-227-2095 immediately to have it changed.

Step 4: Fiber Line Bury

Three to six months (sometimes sooner) after fiber path confirmation, crews will arrive at your property to bury the fiber line to your home. You do not need to be present for this to be completed.

It’s also important to remember that temporary fixes are not permanent fixes. During this step in the construction process, it is TWN’s intention to take the most efficient, least invasive route possible. TWN crews will return multiple times to restore your property to its original state and will have you sign off that restoration has been completed.

Step 5: Outside Equipment Placed

One week to two months after your fiber line is buried, a specialized crew will return to your property and will place a small box called a NID on the outside of your home typically near your electrical meter. This box will hold the fiber connection.

While you don’t need to be home for this step, you do need to provide free and clear access to the box mounting location.

Step 6: Select Your Plan

Approximately two weeks after the outside equipment is placed, TWN will contact you to schedule your indoor home installation. At this time, you will also select your internet plan based on your household’s needs.

From the light surfer to the fully connected family, TWN has a variety of plans to choose from. With residential speeds from 25 Mbps to 1 Gbps*, your perfect plan is waiting. Visit to see what plans are available at your address today.

Step 7: Home Installation

The final step in the connection process is the home installation. During this step, a technician will run a fiber cable inside your house and connect it to another small box located near your Wi-Fi router known as the Optical Network Terminal, or ONT. When the ONT is hooked up to your Wi-Fi router, you are officially connected!

Bringing fiber-to-the-home is a process. It’s hard to wait, but with a little patience, you’ll be enjoying the fast, reliable internet you’ve always wanted.

Make sure you are fiber-ready! Visit or call 888-227-2095 to learn more and pre-register.

*Services provided by TWN Communications. Not available in all areas. Restrictions, terms and conditions apply. Learn more at Taxes, regulatory, surcharges and other charges are applicable. Internet service: Customers on qualifying internet plans will receive download/upload speeds of 25.0 Mbps to 1.0 Gbps, per respective plan. A 30-day notice is required to cancel service. Unlimited usage subject to “fair and normal” usage limitations as described in terms and conditions. There is no obligation or commitment to pre-register.

One Comment

  • Larry Buchanan says:

    Very anxious to have your fiber service installed so I can say goodbye to Altice (Suddenlink).

Leave a Reply