On Wednesday, January 3, our network tower located at Jacks Peak sustained significant damage. Not only did the top portion of the tower collapse, but electrical wires for the site power and a transformer were entangled in the structure as well.
We apologize for any service outages you may have experienced as a result of this incident.
TWN crews responded quickly and worked diligently to restore connectivity. We thank you for your patience and understanding during this outage. TWN values your continued service and loyalty.
If you are still experiencing any service issues, please contact the TWN Customer Care Team at 877-877-6861 or email@example.com.
Thank you again for your patience.